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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Eman Saleh

July 23, 2023

1  out of  5 rating by Eman Saleh
"I give 5 stars to Trevor from Brian Gibbs and zero stars to State Farm insurance. They raise prices but lower their service! I am insured with them for cars and my hime since 2016. I’ve been struggling to get a clear answers regarding an accident for my BMW for an accident that I have fault in. They did not even assign a claim handler. The representatives who answer me just read general papers and all what they want me to be FORCED to do is to fix the car at one of their shops with low quality non original/non certified BMW parts, or to fix it with more than $3000 from my pocket! They are so nice, they even told me I have the right to! But I should pay it from my pocket! That’s a waste of time I am calling coz I am paying insurance and I want you cover the damage and give a fair compensation ! All what they say” we will give an “appriciation” check for the loss in value! That’s not your appreciation, YOU MUST PAY DEPRIVATION as per my policy; my car lost value FOR AN ACCIDENT THAT I HAVE NO FAULT IN. More worst, they refuse to tell me how much this “APPRECIATION” check value will be before fixing the car and “at their shops” More over, they said if they will let me know before fixing the car, they will close the claim and that may put me in a hard situation, yes it will; because their estimate is $3200 less than the shops that will use good parts! They also don’t let you know what car you will have until you drop off your car at the shop, I have an important business and need a car equivalent to my car, of course they will surprise me with an equivalent car!! :) maybe a 1900 Mercedes! I also had a bad experience with them for my home claim, they estimated the cost equal to my deductible and closed the claim, not only before discussing the issue with me, but also after telling the contractor to start fixing the issue. The contractor estimated $4000 more than State Farm estimated. I want State Farm to answer “what if I allowed the contractor start and I do mot have money to pay him? If state farm is real and honest with their estimate, I welcome them to handle fixing the issue in my home , okay they said they don’t do if their estimate equal to the deductible, I will pay State Farm the deductible plus $500 if they are honest, let they come snd do it. Insurance is made for these moments, as a piece of mind, State Farm made it a headache and a heart attack for me."

Natalie Kevitt

July 10, 2023

5  out of  5 rating by Natalie Kevitt
"I can’t recommend them enough! Chastise is my agent and she will go out of her way to help you. The office is always nice and prompt to respond. Making the switch to State Farm, and specifically this office, was the best decision I’ve made in a while!!"

Stacey Sanchez

February 8, 2023

5  out of  5 rating by Stacey Sanchez
"Chasitie Wingfield was so very helpful in switching my auto and home insurances over to State Farm. She was thorough in her explanations of benefits and costs. She got us the best rates around. She's even saving us $70 a month! I highly recommend calling this office and asking for her!"

Gracie Schull

January 12, 2023

5  out of  5 rating by Gracie Schull
"Trevor was so helpful with getting me and my family a lower rate on our insurance! The whole staff is very kind and I am always appreciative of their great customer service."

Andrew Smith

January 12, 2023

5  out of  5 rating by Andrew Smith
"Trevor is a very detail oriented young man with great manners and sociable skills! Excellent and kind customer service. Top tier insurance experience"

Scotty Adams

January 12, 2023

5  out of  5 rating by Scotty Adams
"Really loved Brian Gibbs office, Trevor was very helpful in getting me a lower rate"

Shay Reid

January 4, 2023

1  out of  5 rating by Shay Reid
"Horrible service.. Everything was ok until I actually needed "my" agent to assist me. He is by far the most unprofessional person.. he never is available, and unpleasant to deal with. I changed to a different agent immediately. DO NOT RECOMMEND!!"

Brandi McKinnor

November 11, 2022

5  out of  5 rating by Brandi McKinnor
"Brian provided my husband and I with excellent service. He was very knowledgeable and extremely patient with us. Brian helped us get a better quote with more coverage than any of his competitors. We really appreciate and value the service he provided."

Trevor Dowdy

November 10, 2022

5  out of  5 rating by Trevor Dowdy
"Awesome Service from a great group of people! If you haven't stopped by for a quote, I highly recommend."

Harry Rouse

September 19, 2022

1  out of  5 rating by Harry Rouse
"Terrible service. Incompetent. I moved to another townhouse after two months. Brian got the policy address wrong three times. Refused to send me a refund check. Never returned my calls of inquiry. I had to write the State Farm CEO to receive my refund check and other insurance related matters. Never again will I do business with this guy."

Trinity Hernandez

June 29, 2022

5  out of  5 rating by Trinity Hernandez
"Wonderful customer service & welcoming environment!"

Duane Peterson

March 8, 2022

5  out of  5 rating by Duane Peterson
"Kim Schwartz has been awesome! She always get s back to ASAP and handles all of our Insurance needs in Professional and quick manner. We absolutely love Brian Gibbs State Farm and especially all that Kim does for us. Even on weekends."

Joanna Stephens

January 7, 2022

5  out of  5 rating by Joanna Stephens
"Kim is so awesome!!!!!"

Rashard Izzard

November 30, 2021

5  out of  5 rating by Rashard Izzard
"I was a loyal Liberty Mutual member for over 15 years until I met Brian Gibbs and his amazing staff. He listened to my wants and needs in which I can proudly say, “I’m a State Farm Family Member”. It’s always great when you can give support to your community and feel like businesses are given back as well! Thanks State Farm and most certainly Brian Gibbs! #OneStopShop"

Nesim Bekaroglu

September 9, 2021

5  out of  5 rating by Nesim Bekaroglu
"Chasitie Wingfield provides an awesome customer service. She response the emails timely and follows up on task to get it done. Thank you."

Nyisha Harris

August 8, 2021

5  out of  5 rating by Nyisha Harris
"Love how super attentive they are when you need them! Destinee is always helpful and always keep me updated on my policy! If I have a question about anything she’s the first person I call! Brian is very professional and responsive and always willing to help you! He will make sure you understand your policy and answer any questions you may have! Thank You StateFarm Team….Love you guys!!"

Fritzie Taylor

July 28, 2021

5  out of  5 rating by Fritzie Taylor
"Helped me with my problem. The ladies were very friendly."

Kyle Wingfield

June 29, 2021

5  out of  5 rating by Kyle Wingfield
"**See for yourself! - I could start off by telling you a story about my bad experience using an online insurance company after an accident (not at fault) and how hard it was to get help... but this is a review about the value that I have personally experienced with Brian Gibbs State Farm. I had to ask myself what was important to me? After my previous experience with online insurance I was EXTREMELY skeptical, but in discussions with Brian and his team I immediately felt more secure... at that point I didn't care what the monthly payment was going to be, but Brian still worked hard to get the best value for me! Since then, if you could imagine I had a similar experience (again, not at fault) that I had previously but Brian and his team took VERY GOOD care of me and I cant tell you how great it is to have an Agent like Brian Gibbs and his team! I highly recommend you experience for yourself!"

JoLynn Nelson

June 24, 2021

5  out of  5 rating by JoLynn Nelson
"Brian is AMAZING, I couldn’t ask for a better insurance agent! Super loyal, personable, and informative! He is a call away when you have a problem, and his office staff is superb!! They are incredibly quick when it comes to resolving any issues. I’m super thankful for him and all he has done for me and my family!"

Geselle Morales

April 30, 2021

5  out of  5 rating by Geselle Morales
"My Life insurance policy was a quick process. Brian was able to breakdown all the information needed! 10/10 recommend"

Toni Mccoy

November 19, 2020

5  out of  5 rating by Toni Mccoy
"Brian is an knowledgeable Agent! Response time on point and very professional. He will work to get you the best possible price. I highly recommend Brian for all your insurance needs!"

Bryan Carroll

September 1, 2020

5  out of  5 rating by Bryan Carroll
"Brian Gibbs State Farm provides excellent insurance and financial service solutions. Brian and his staff are very friendly and helpful! They care about the needs of their customers and community."

Mariel Loiseau

August 29, 2020

4  out of  5 rating by Mariel Loiseau
"No complaints. Everyone is great there!"


July 16, 2020

1  out of  5 rating by REAL PC
"Switched from this agent to another and saved $100/month on my premium. Don’t waste your time here."

Nyshelle Daniel

April 8, 2020

5  out of  5 rating by Nyshelle Daniel
"Brian is an excellent agent. He is very knowledgeable of the products and explains them very well for understanding. I especially appreciated his effort to find every possible avenue of savings for me and my family during this time. I'm glad I made the change"